Contact Us

Contacting this website

This form reaches the editorial team that runs this review site. We answer questions about how we test and score casinos, what our ratings mean, and how a particular review was compiled. If you want to challenge a verdict, point out a factual error, or ask about our editorial policy, this is the right place.

Anything about your own account falls outside our remit. We do not see your login details, your transaction history, or the contents of your account. We cannot reset a password, release a withdrawal, or investigate a declined payment. Those matters sit with the operator's own support team, because only they hold the records and the systems to act.

Account and payment queries

Deposit failures, withdrawal delays, verification requests, bonus disputes, and anything involving money moving into or out of your Mr vegas account must go to the operator directly. The operator controls those processes and is the only party that can change an outcome. We have no access to their internal systems, and any promise we made about your funds would be empty.

When you contact the operator, keep your own records: save the reference number from your account, note the date and time of the transaction, and copy the messages you exchange. That documentation matters if you later need to escalate a complaint to an independent dispute service.

Corrections and outdated information

Casino terms change without notice. Bonus structures are revised, wagering requirements shift, and withdrawal limits are adjusted. If you spot a detail in one of our reviews that no longer matches what the operator currently displays, tell us here. Include the review in question and, where possible, the exact wording you saw on the operator's site.

We treat every correction report seriously. When we cannot confirm a change from a reliable source, we leave the existing text in place rather than guess. Verified corrections are applied without undue delay, and we keep a note of the amendment so the record stays traceable. We do not remove criticisms at the operator's request; we only change text when the facts support the change.

What to expect

All messages are read by a human editor. We prioritise correction reports and factual challenges over general enquiries. If your question concerns responsible gambling, self-exclusion, or help with gambling-related harm, the operator's support and the recognised help organisations listed in our reviews are the appropriate contacts; we cannot intervene in those processes on your behalf.

We do not pass your details to third parties, and we do not use the form to build marketing lists. Correspondence is kept only as long as necessary to resolve the matter you raise.